Professional Profile and Summary of Qualifications

Name

Address

Contacts: email

Phone number

Objective

Professional Profile and Summary of Qualifications

• Possessing bilingual skills; fluent in English and Spanish
• Possess a positive attitude and energy
• I have a high ability of setting targets, meeting deadlines by prioritization and working under pressure with minimal supervision to meet organizational and client demands
• I have a high regard for professional and ethical work conduct to ensure strict relationships in the workplace
• I also possess unique social skills enabling me to interact
• I am highly organized which enables me to prioritize tasks delegated to me by my seniors
• I am computer literate and possess proficiencies in using Microsoft Office Specialist (MOS), Excel, PowerPoint, Adobe Photoshop, Social media

Education

University of Massachusetts Boston, Boston, Ma

College Of Liberal Arts

Bachelor of Arts in Communication                                                           May 2016

Bunker Hill Community College, Charlestown, Ma

Associates of Arts

GPA 3.0

Deans List: 4 semesters in a row                                                                May 2014

Related Coursework

Front Desk Coordinator

Dr. Dental, East Boston, Ma                                                                 July 2011- May 2013

• I was tasked with making collections of all patient co-pays, managing insurance costs and accounts electronically and billing
• I also provided support for expansion of the practice through generation of new ideas with an aim of enhancing the number of new patient appointments
• I was also tasked with developing patient co-pay
• presented treatment plans with a great success rate
• I also provided optimized production schedules for all the doctors such that the entity was able to meet its goals of new client additions of 20% annually

Sales Associate

Sunglass Hut, East Boston, Ma                                                     September 2008- August 2011

• I was tasked with management and provision of customer services with respect to the standards of the entity
• My position in the organization also covered generation of sales, merchandising and safeguarding the assets of the entity
• I was also tasked with making recommendations to the clients based on their needs, wants and preferences to optimize customer satisfaction

Customer Service Leader

Market Basket, Chelsea, Ma                                                               June 2005- June 2008

• I was tasked with providing customer support for all client enquiries and suggestions on products and services provided by the organization
• I also ensured that resolutions were provided for all customer complaints with the right support services and providing reference incase of matters that were beyond my control
• I also provided support in training and development of new strategies that would ensure enhanced customer satisfaction and product and service quality

Work Experience
Chelsea Pediatric and Orthodontics
Office Manager                                                                                      August 2013- May 2014

• I was tasked with managing all documentation in the office for the doctors to achieve high efficiency levels of 78% from the initial 45%
• I was also tasked with developing advertisements and other relative marketing activities which saw the business increase its revenues by more than 35% during my period of work
• I also conducted interviews to select employees who were deemed as perfect fit for the organization
• I also developed reports on the organizational operations and delivering the same to the owner for decision-making and final analyses
• I also conducted audits of all operations and ensuring that insurance obligations were adhered for efficiency purposes