This is a protection policy for all our clients, to ensure that not only is your order safe, but also your money. Under this protection policy, all clients have a right to request and receive a refund at any stage of the order process, should they experience any reasonable challenges. From our experience, however, we have recorded very few cases of refund requests, and enjoyed more cases of high customer satisfaction feedbacks. With a transparent money back guarantee, our company ensures that all refund requests are processed within 4-6 business days of initial request. Should you be bothered by any of the following concerns? Please check our detailed guidance below;
Should I cancel my order? At what cost?
Should you want to cancel your order, it is important to note that the amount refunded shall depend on a few factors considered. The basis of these considerations is the professional need to protect you and your writer in the most considerate manner. For instance, if a client makes a refund request before an order is assigned to a writer, usually within the first few minutes of a successful order placement process, there is a 100% money back guarantee.
However, if such an order has been assigned to a writer, and such an assignment is sent by notification to a client’s order page, the deadline of the order shall determine the amount to be refunded. In this case, it is important to remember that most writers often start working on their orders immediately they are assigned, and as such, deserve compensation for the work done as at the time of the cancelation and refund request.
A client can receive up to 70% refund if half or less of the period has passed, and up to 50% thereafter.In addition, we do not issue refunds for orders done with strict adherence to the instructions given, and delivered to a client’s order page within the deadline stipulated. However, should you have genuine and reasonable concerns regarding the quality of a paper submitted, such concerns shall be investigated by our quality control team, and a refund maybe issued accordingly.
Seems I made a Double Payment for my Order
If, for some reason, you notice that you have made a double payment for an order, with possible evidence such as the two receipts issued from the payment system, (PayPal), feel free to contact our 24 hours Support Team. One of our customer care agents shall receive the receipts and initiate a refund process. You should receive the excess payment in full within the shortest time possible.
Mistakenly, I have Placed Two Similar Orders
Even though two identical orders may be deliberate, we also recognize that such a process may have been erroneous. Should you notice such an error, again, do not hesitate to contact our 24 hours Support Team on the live chat available on your account, email, or even a phone call. Please note that you have a responsibility to cancel of such orders that you may not need, otherwise, we may proceed with its processing.
I may Lack an Appropriate Writer for My Paper
Even though we believe in our team of professional writers to have the requisite competence to work on various disciplines, we have also encountered rare occasions when certain order technicalities limit our available abilities at the time. Such cases may arise from order technicalities, usually under short deadlines that do not allow us to extend our search (outsource) for the required specialty.
Under these circumstances, we apologize and issue full refunds, and issue a discount code to be used in the next order. On the other hand, if you request a different writer to revise a completed paper, and the company fails to find a new writer for the task, we have a Dispute Resolution Specialist unit within the team, which shall review the details of the case, and take necessary action such as a possible refund upon request.
My Paper was submitted after My Deadline
We are practical and honest enough to recognize that there are rare and unique circumstances under which a late delivery of a paper may be possible. It is important to understand such circumstances, and as such, know your responsibility, our obligations, and the subsequent action to be taken by both parties.
First, if the lateness of an order is a product of you failing to upload the required order details (including additional materials such as files), you are not legible for a lateness refund. To avoid this, we encourage you to collect and prepare all the required details and materials beforehand, and upload them together during order placement.
Secondly, if some technical reason, we submit an initial version of your paper after the initial deadline is expired, you can request for a price recalculation. This is a process that helps you get a refund of the extra money left after a longer deadline charges less than the initial deadline. Longer deadlines charger relatively less compared to shorter ones. For example, a 6-hour delivery paper completed an hour late would fall into the 24-hour category, and should automatically cost less (we refund the difference).
Thirdly, if we deliver the first version of your paper after the stipulated deadline has expired, without your approval or request for a deadline extension owing to justifiable and reasonable cases such as order technicality or additional research required, you are legible for a full refund. Moreover, we shall issue you with a discount code to use for your next order with us. Here, we recognize that the submission time may have expired on your end, and might never need the paper anymore.
Lastly, please note that any lateness refunds should be done within 14 days from the time we delivered the completed order to you. This should be done through a note addressed to the admin on your personal order page.
What if My Revision Request Runs Late?
There are cases, even though rare, where for some reasons, revisions may run late. However, it is important to note that lateness refunds and price recalculations as discussed above do not apply to this case. This is because of the policy that revision requests are placed with different deadlines, and often depend on the intensity of the workload, as well as other factors relating to the writer assigned (in case a new writer is required).
For us to achieve this, we need specifically your help when choosing a deadline for your order. We encourage you to ensure that the final submission deadline considers the actual due date of your paper, and should always exceed the deadline for your first draft by at least 30%. This allowances helps make all the necessary adjustments in the rare cases when a revision request comes either from you, or our team of editors in the quality control department.
As a matter of convenience, our system is automated in a way that it estimates the most probable time when your paper can be submitted, depending on the deadline you choose. In a case where such an estimation does not exceed the deadline for first draft by at least 30%, you are encouraged to choose another deadline from the list offered.
I am partially satisfied with the quality of my paper. Consequently, I accept it, and I can amend it myself. Can I get still get a partial refund?
It could happen that a section of a paper, or an aspect of it is not properly addressed by a writer to your full satisfaction. Even though you can ask for a revision by the same or different writer under specified terms, you may choose to amend the paper by yourself. In such a case that you amend the paper by yourself, you are legible for a partial refund using the refund button available on your personal order page. To continue this process, please choose the “I am not fully satisfied with the quality of the paper. However, I accept it and will revise it myself. I request a partial refund”option.
At this point, the system automatically provides an MS Word document of the paper. However, note that we shall require tangible evidence within 14 days to support this claim. Such evidence include justifiable and reasonable suggestions that indicate a possible mismatch between your instructions and the paper we submitted, as well as your revised copy of the paper. Once the evidential materials are issued, you get up to 40% refund, usually at the discretion of the Disputes Resolution Unit of Support Team.
In cases where you approve the last version of our paper, and later intend to request for a revision on the paper, feel free to contact our 24-hour Support Team available on the live chat, phone calls, emails, or a note addressed to the admin on your personal order page. For disputed orders, you have 14 days to provide the necessary evidence to support and validate your claims. However, failure to provide such information to the dispute resolution unit would lead to cancelation of the dispute and no refund would be issued.
I am fully dissatisfied with the quality of my paper. I reject it, and offer to write it myself. Can I get a full refund?
Although almost unheard of, and unique in their rare occurrences, we may encounter a situation where the submitted paper does not satisfy your needs in its entirety. In a case where you receive a paper and deem it completely unsatisfactory, you have available options for further help, including a request for a free revision in the earliest time possible, as well as get a new writer to rewrite your order.
On the other hand, if you have not approved the submitted paper before, you are legible for a full refund, which you get by clicking the “Refund” button on your personal order page. At this point, please choose the “I am completely dissatisfied with the quality of the paper, so I have decided to write it myself. I request a full refund” option.
When you choose this option, please note that the initial paper we sent to you ceases to be yours, and is automatically posted on web for commercial use. You can no longer use it as your own owing to basic academic integrity guidelines.
At this point, you have up to 14 days to provide justifiable, valid, and conceivable reasons and material evidence to support your claim at the Dispute Resolution Unit of our team. Part of these evidential materials could be your own version of the paper to show that our writer did not your minimum requirements.
Please note that such papers provided as evidence are discarded immediately after the review at the dispute resolution desk, and cannot be exposed or shared to a third party. Upon the completion of this process, you are legible to 100% Refund at the discretion of the Dispute Resolution Unit.
Please note that failure to provide the necessary evidential information to the dispute team leads to an automatic cancelation of the claims, and no refund is possible thereafter. Also, when you receive a full refund, our company reserves all the rights on the initial paper submitted, and can release it for commercial use.
You may contravene the academic integrity policy of your institution, should you use such, in full or in part, for any academic grading. Such papers may be published as sample essays on our websites. This policy also helps to protect the integrity of our research, and the rights of our writers in cases where such refund requests occur after a client has used their papers for academic grading.
It is important to stay informed that all customers have unlimited chances to place revision requests with justifiable and reasonable concerns, which are subject to review by our team of editors. However, once you approve the order by clicking the Approve Order button, which exposes a printable and editable version of the document, one can only access a partial refund.
For orders in which personal customer information must be included in the submitted paper from writer, only a partial refund can be issued since we cannot publish them for commercial use on the web. Such services including editing an already written paper, rewriting a paper, proofreading, CV writing/editing, cover letter, resume among others that may contain personal data such as names, physical addresses, email addresses, phone numbers among others.
Can I get a refund for any of the additional Services/Features?
- Progressive Delivery order
For orders using the Progressive Delivery feature, the deadline for a revision request is limited to 21 days after initial approval. Once you press the “Approve part” button in your Progressive Delivery and proceed to the next section of your order, you cannot request a refund for the previously approved part.
You can receive a refund for only the last section of the order delivered to you. All parts of the order approved using “Approve part” button become non-refundable once we start working on the next section.
- Samples service
The $5 deposit for our Writer’s sample service is non-refundable, so please make sure you check the samples provided on time. If you fail to request a different writer within the given time, we regard it as acceptance of the writer initially assigned.
- Editor’s service
Please note that if you wish to receive a refund for the extra 30% editor’s service fee, you must request it as a partial refund using the “Refund” button on your personal order page.
- Writer’s category
If you pay the extra fee for an Advanced or ENL (English as a Native Language) writer, but we are unable to find one to work on your order at the time, and assign a writer with a lower category (such as Best Available) instead, the extra fee is refunded to you.
I received my completed paper, but forgot to approve it
Please note you have 14 days to approve your order. Time for approval is calculated automatically from the moment the last version is uploaded to your personal order page. If you fail to request a revision or to approve your order within 14 days, the paper is approved automatically by the system. From the moment the order is approved (by you or the system), you have 14 days to request a refund. After that, no refund request is possible.
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