Manager Mayhem Moment in the Three Corners Concepts

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Manager Mayhem Moment in the Three Corners Concepts

Overview

Management often comes with difficult challenges that involve strategic evaluation of the situation in order to make the right decisions. In many cases, solutions to problems may not be straightforward and therefore key decision makers need to put extra effort to solve these problems. As such, managers need to possess social intelligence, which allows them to recognize the social and emotional needs of their workers. Fairness is a virtue that is essential to the organization, and allows employees to feel confident in the managers’ decisions. Managing rivalry within the firm is also important to ensure that conflicts are minimized while productivity is increased. The manager mayhem moment involving David Lee presents challenges in the process of management, and which requires a careful evaluation of Mr. Lee as both an individual and a professional sales representative. As such, the situation will be explored by the use of the aforementioned three corner’s concept, which is fairness, rivalry, and social intelligence.

Social Intelligence

Management and leadership go hand in hand to promote the vision and goals of the company. However, while management is straightforward through use of the organization policies put in place, leadership requires the incorporation of personality, which allows people to connect with a manager on a more personal level. Through connecting in this way, managers will be able to have a better understanding of the worker’s needs. In the case of David Lee, the employment of social intelligence will mean being able to interact with him on a more personal level, in order to understand some of the reasons behind the deteriorated performance as compared to his peers.

It also involves interacting with other workers to gain a better perspective, considering it is possible that they know him better than other managers do. In the management process, it becomes crucial to evaluate the level of sincerity involved in Mr. Lee’s actions, which led to the deterioration of his work. This will allow the manager to make the correct decision of whether to fire or keep him. It will also allow the managers to identify the specific areas that Mr. Lee finds challenging in his work, and find feasible ways through which he can be assisted to solve them. For instance, Mr. Lee may be in need of professional sales training, which will increase his level of productivity in the future.

Fairness

Fairness involves a manager’s ability to make decisions with the highest possible degree of accuracy in the workplace while managing people. Treating employees with dignity, consistency and basing decisions on complete set of information is instrumental in enhancing their satisfaction, and subsequently increase in their productivity. It promotes a kind of environment where employees feel more comfortable with communication, and solving of professional related issues, because they know the employer will make the best possible decision that benefits each party. In the case of Mr. Lee, reports indicated that the performance had gone significantly low, and there were arguments to decide to fire him.

However, by simply firing him, and hiring another employee, the problem will hardly be solved. Firing him due to low performance will also send a message to other employees, that their professional security within the firm is not strong. As such, customers will work with fear as opposed to enthusiasm. Fairness involves being able to allow Mr. Lee a chance at communicating their reasons for the low performance, which will allow managers to make decisions based on as much information available to them as possible. From the report, Mr. Lee appeared to have still performed higher than the rest of his colleagues, despite the fact that his performance had deteriorated. In such a case, it would also be important to commend him on the high performance as opposed to simply firing him.

Rivalry

Rivalry can be both positive and negative aspect of employee performance depending on the manner in which it has been incorporated. With negative enforcement, it may possible bring about conflicts, tension, disagreements and misunderstandings. It may also result in employee stress, as a result of developing much pressure to perform. Another result is that performance will be negatively affected. Recognizing specific aspects of employee rivalry that reflect negatively in the performances, behaviors, and image of the company at large is crucial as a manager.

In the case of Mr. Lee, employee rivalry may have been a cause of the poor performance. It is therefore important to ensure that positive and healthy competition is enforced. One of the ways through which Mr. Lee’s manager will be able to do this is through treating each employee’s performance as separate from their colleagues. This means that reports will show their personal progress as opposed to their progress in comparison to others. Through this, employees like Mr. Lee will be able to feel positively inspired to perform in such a way that they will improve themselves and avoid making comparisons to others in the same field.