Total Quality Management at Wal-Mart

Total Quality Management at Wal-Mart




Total Quality Management at Wal-Mart

Total quality management (TQM) refers to a management method that deals with the development of policies to ensure that the company in question is able to satisfy the expectations of customers (Blocher et al. 2010). This is in reference to the improvement of the service and the quality of products at the same time, ensuring there is cost effective management of resources (Armstrong, 2006). This is one of the strategic management methods adopted by Wal-Mart, which improved the quality of business, expansion and growth to some extent.

The stores in this case applied some of the principles of TQM such as placing focus on customers, encouraging teamwork and respect among others. This initiative therefore helped in the construction process of the extension system and the ability to average orders to $1. Due to an effective teamwork strategy, a designer was brought in and he was able to help create design professionals (Fishman, 2006). Similarly, the designer gave advice to the company on the process of acquisition of equipment that could complete a construction that was buildable.

Recently, decisions on designs and construction of any extension stores and companies are made at the lowest management level due to the mastering of tactics and skill adopted from this initiative. The main problem that may face the company in relation to TQM is that there may be lack of support from those in higher ranks in the office (Blocher et al. 2010). Chances are, the commitment of the employees to a new strategy may also be short tm or non-enthusiastic. Funds or rather capital is essential to start a business idea from the lowest level upwards. The failure of funding opportunities or options means that ther will be no meaningful outcomes from such an agenda and that success of anything will be evaluated on a shot tem basis (Armstrong, 2006). Regardless, Wal-Mart has experienced success and this means that any other determined company or business can overcome any disadvantageous situations as well.


Armstrong, M. (2006). A handbook of management techniques: A comprehensive guide to achieving managerial excellence and improved decision making. London: Kogan Page

Blocher, E.J., Stout, D.E. & Cokins, G. (2010). Cost Management: A strategic Emphasis. (5th ed). McGraw Hill: New York, NY.

Fishman, C. (2006). The Wal-Mart effect: How the world’s most powerful company really works– and how it’s transforming the American economy. New York: Penguin Press


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