Customer Service Assistant
As the HR Manager of a company, I would look for the following five places in recruiting a front office, customer service assistant: communication, interest, teamwork, numeric ability, and experience. Communication is viable since the post requires handling of clients and acquiring a means of understanding on behalf of the organization. Interest is viable since the post of customer service assistant is not more of descriptive into the role, but an attitude-approach towards its requirement for success. Teamwork qualification is important in the recruitment as the post demands alignment of represented values on behalf of the company (Martin, 2009). The post is the initial selling point to the customers and source of trust. Numeric ability refers to the ease of dealing with vital figures n securing the hands of customers. The holder has to be swift and decisive within an instant. Experience is crucial as it eliminates chances of errors, strain, and negative approach.
the HR Manager and interested in recruiting a production line workers, the
following five places would be most suitable, flexibility, income demands,
communication, responsibility and accountability. Flexibility determines the
extent of working hours according to respective change of demands that the
company faces from customers. Income demands are critical in facilitating the
workers’ role within their mandate and expected remuneration since they show
the attitude and approach towards the work. Martin (2009) states that, communication
is vital in showing whether the worker can take command of authority given to
fruition, without objection, disregard, or bias. Responsibility sets apart the
worker in order for them to won up on their roles without laying blame on
anyone. It is an added advantage. Accountability shows the worker’s inept
standards of expectations and growth within the company.
Martin, J. (2009). Human resource management. Los Angeles: SAGE.
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