Case Study Replies

Case Study Replies


Case Study Replies

Natalie Case Study

As the CIO, putting into place-shared services that are effective is an excellent idea, not only does it help reduce on the wastage in the office, but it also improves efficiency. The CIO’s idea to set up objective-oriented shared service is quite viable. It is very important for an organization to gauge their outcomes, as related to the shared services. These objectives assist in the proper implementation of the shared services, for maximum gain. It is true that through such an approach, it becomes easier for an organization to determine whether the shared services in place are actually beneficial to the organization, and what can be done to change that if the outcome is otherwise. The CIO also suggests the removal of complex shared services that are not beneficial to the organization. This is agreeable because complex shared services tend to hurt the business in terms of losing customer loyalty and trust within the departments, which cripple the growth of the company.

Harold Stephenson Case Study

The CIO is looking to develop a strategic plan, which will increase the quality and efficiency of the university’s leadership, using shared services. However, the main challenge will be the consolidation of the information technology services. The biggest problem that would arise from this is the power battles over the control. Therefore, the CIO claims that it will be better to have an outsider determine the most effective structure of the organization. This is agreeable, ethical, and quite an informed decision to make as outsourced professionals conduct their work without bias. Additionally, this is a viable idea, as it will eradicate the power battles that would emanate from the task of controlling the elements of the strategic plan.

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